If you do not know your company’s assigned SCAC code, use the carrier name box to find your code. You may enter as few as 1 and as many as 4 letters to search with. Generally, you enter the first four letters of your company name as it appears on the check you receive from Distribution Data. Also, try last name first, the first letter of each initial, and/or eliminating spaces or symbols. For example, Bob Smith Trucking would be Smith (Bob) Trucking, and would be found by entering SMIT in the carrier name box.
What if my invoice isn’t found?
First, double-check the invoice number and SCAC code or carrier name to ensure they were entered correctly. If the information is accurate and there is no record found, click on the red ! exclamation point icon next to the "not found" message. This will display our uploading cycle, old record removal times, and other possible reasons. If your invoice is fairly recent, it may not have been received, processed and/or uploaded. In these cases, it is suggested that you check the database again in a few days. If you are an Air Carrier and your clients have shipper numbers, you will need to look up your invoice with only the shipper number. Additionally, if you receive payment by a NON-DDI check, invoice information will NOT be reflected on DDI’s Inquiry Site at this time.
There are many possible reasons why an invoice may be returned. Please click on the yellow ? question mark icon next to the status message. This will display many of our clients’ billing requirements, and will help to determine why the invoice was returned. The most common reasons for returns are to obtain copies of Bill of Lading or Proof of Delivery, client approval of rates and/or extra charges, client coding, or other clarification or instruction. If your invoice was returned needing a Bill of Lading or Proof of Delivery, attach the required document(s) to the invoice and return it to DDI.
There are many possible reasons an invoice can be adjusted. The most common adjustments are due to rate, weight, discount, or item class errors. For the most detailed information, please review the adjustments codes and reasons page to determine the cause of adjustment.
Why is my invoice # different than what I entered?
Our search engine is designed to ignore any letters, dashes, symbols, and leading zeros from its query. For example, an invoice number such as AB-102-1 would be found as 1021.
My invoice is listed as paid, but I have not received my check.
If your invoice is listed as paid, it has been at least seven days from the check date, (checks are always mailed on the check date) and you have not yet received your check, one of the following conditions may have occurred:
- The United States Postal Service has lost or not yet delivered your check.
- You have changed your mailing address and DDI has not been notified.
- The client has had a problem funding DDI.
- The client has initiated a stop payment.
For any question or concern not covered here, please contact the inquiry department at 216-362-3015, or via e-mail at sendback@ddiservices.com.